Its only Home delivery (its not free home delivery)
1. Delivery Areas: We deliver to select areas within Chennai at present and will be extended PAN india very soon, our technical team is working on it. The availability of our service in your area canbe checked using the pin code on our website.
2. Delivery Times: Our standard delivery times are from 11 AM to 11 PM. However, the exact delivery time may vary depending on the Home Chef’s operating hours and the distance to the delivery location.
3. Delivery Charges: Delivery charges may apply based on the distance to the delivery location, the order value, or the Home Chef’s policy. Any applicable delivery charges will be displayed at the checkout.
4. Order Tracking: Once an order is placed, customers can track their order status in real-time on our website or mobile app.
5. Delivery Delays: While we strive to deliver orders as quickly as possible, delivery times may be affected by factors beyond our control such as traffic, weather conditions, or restaurant preparation times. In case of a delay, customers will be notified through our website or mobile app.
6. Order Cancellation: Orders can be cancelled before they are confirmed by the Home Chef’s. Once the order is confirmed and the preparation of food has started, cancellation is not possible.
7. Refund Policy: In case of any issues with the order (missing items, wrong items, etc.),Customers can report the issue through our website or mobile app. Eligible issues will be refunded as per our Refund Policy.
8. Contactless Delivery: For the safety of our customers and delivery partners, we offer contactless delivery. Our delivery partner will place the order at your doorstep to avoid physical contact.
9. Customer Support: We have a dedicated customer support team to assist with any issues related to delivery.
Please note that this policy is subject to change and users are advised to check the policy ,regularly for any updates. If you have any questions or concerns about our Home Delivery Policy,
please contact our customer support team. We’re here to help!
