1. Availability: Our customer support team is available during the business hours to assist you with any issues or queries related to your order.
2. Contact Methods: Customers can reach our support team through various methods such as phone call, email, live chat on our website or mobile app, or through our social media channels.
3. Response Time: We strive to respond to all customer queries as quickly as possible. Our average response time is within 30 minutes, but it may vary depending on the volume of queries.
4. Issue Resolution: Our support team is trained to resolve a wide range of issues including order-related issues (like late delivery, wrong order etc.), payment issues, account issues, and more.
5. Escalation Process: If a customer is not satisfied with the resolution provided by our support team, they can escalate the issue to our customer support manager for further assistance.
6. Feedback: We value customer feedback and use it to improve our services. Customers can provide feedback about our service through our website, mobile app, or social media channels.
7. Privacy: We respect customer privacy. Any personal information shared with our support team will be handled in accordance with our Privacy Policy.
8. Training: Our customer support team undergoes regular training to stay updated with our policies, offerings, and best practices in customer service.
9. Service Updates: Our support team will proactively reach out to customers with important service updates, such as changes in delivery time due to weather conditions.
Please note that this policy is subject to change and users are advised to check the policy regularly for any updates. If you have any questions or concerns about our Quick Suppor System Policy, please contact our customer support team. We’re here to help!
